Privacy Policy

Last updated: 19 September 2026

Ruwaidah Bodycare, operated by Ruwaidah (FZE), UAE, respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, create an account where available, contact us, subscribe to our communications or otherwise interact with Ruwaidah Bodycare.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect the following information:

  • Contact information, such as your name, email address, phone number, billing address and delivery address.
  • Order and transaction information, including the products you purchase, order history, transaction details and payment confirmation.
  • Payment information necessary to process your purchase. Payment details may be collected and processed securely by our payment service providers.
  • Account information, where customer accounts are available, such as login details, preferences and account settings.
  • Communications with us, including information you provide when contacting customer support or sending us an enquiry.
  • Device and technical information, such as your IP address, browser type, device information and network connection.
  • Usage information, including how you interact with and navigate our website.

We may also collect information through cookies and similar technologies used to operate, secure and understand the use of our website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe to communications, complete a form or contact us.
  • Automatically, when you browse or interact with our website, including through cookies and similar technologies.
  • From service providers, where they process information on our behalf to help us operate our website and business.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Process and Fulfil Orders

We use information such as your contact details, delivery information and transaction details to process purchases, arrange delivery, provide order updates and fulfil our obligations to you.

Provide Customer Support

We use your information to respond to enquiries, provide assistance and communicate with you regarding your orders, products or account.

Operate and Improve Our Website

We may use information about how customers use our website to maintain, improve and personalise the shopping experience.

Marketing and Communications

Where permitted and where you have provided the necessary consent, we may use your contact information to send you updates about products, launches, restocks, offers and other Ruwaidah Bodycare news.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

You may still receive non-promotional messages relating to your orders, account or customer-service requests.

Security and Fraud Prevention

We may use personal information to help protect our website, customers and business, authenticate accounts, prevent fraud, investigate suspicious activity and maintain a secure shopping experience.

Legal and Regulatory Requirements

We may use or disclose personal information where necessary to comply with applicable laws, respond to lawful requests from authorities, establish or defend legal claims, or enforce our terms and policies.

How We Share Personal Information

We do not disclose personal information unnecessarily.

We may share personal information with trusted third parties where required to operate our business and provide our services, including:

  • our e-commerce platform and website service providers;
  • payment processors and payment-service providers;
  • delivery and fulfilment partners;
  • hosting, cloud-storage and IT providers;
  • analytics and website-security providers;
  • customer-support and communications providers;
  • marketing and advertising service providers where applicable;
  • professional advisers where necessary.

These parties may only receive information necessary for the services they provide and may process information according to their own privacy obligations and applicable law.

We may also disclose information:

  • where you specifically request or consent to the disclosure;
  • where necessary to deliver products or provide services requested by you;
  • where required by law, court order or lawful government request;
  • to investigate fraud, security incidents or possible violations of our terms;
  • to protect the rights, property or safety of Ruwaidah Bodycare, our customers or others;
  • in connection with a business restructuring, merger, acquisition or similar transaction where permitted by law.

Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms or other online services.

Once you leave our website, the privacy practices of those third parties will apply. We do not control and are not responsible for the privacy, security, accuracy or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review the matter and, where appropriate, delete the information.

Security of Your Information

We take reasonable steps to protect the personal information handled through our website and services.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time may depend on factors such as:

  • fulfilling and maintaining your orders or account;
  • providing customer support;
  • maintaining business and transaction records;
  • complying with legal and regulatory obligations;
  • resolving disputes;
  • preventing fraud; and
  • enforcing our agreements and policies.

When information is no longer required, we may delete, anonymise or securely dispose of it as appropriate.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where legally permitted.
  • Request a copy of certain personal information in a portable format where applicable.
  • Object to or restrict certain processing where applicable.
  • Withdraw consent where processing is based on your consent.
  • Manage marketing preferences and unsubscribe from promotional communications.

These rights may not apply in every circumstance and may be subject to legal exceptions.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review and respond to your concern.

Depending on where you live, you may also have the right to submit a complaint to the relevant data-protection authority.

International Transfers

Some service providers that help us operate our website, process payments, provide technology or support our business may process or store information outside the country in which you live.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal obligations.

When changes are made, the updated policy will be posted on this website and the Last updated date will be revised.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact:

Ruwaidah Bodycare
Ruwaidah (FZE), UAE
Sharjah, United Arab Emirates

Email: ruwaidah.bc@hotmail.com
Phone: +971 54 382 6328