FAQs

We currently deliver across all Emirates in the UAE.

A flat delivery fee of AED 26.50 applies to UAE orders.

Orders placed before 5 PM are usually delivered the following day. Orders placed after 5 PM are usually delivered within the following two days. Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather or other circumstances outside our control.

Please make sure your name, phone number and delivery address are entered correctly at checkout. Incorrect or incomplete information may delay your delivery.

Ingredients are listed on the relevant product page and product packaging where applicable. If you have a specific ingredient question, please contact us before ordering.

Yes. Selected Ruwaidah products are available without added fragrance, including Pearl where stated on the product page.

Usage instructions are provided on each product page and on the product packaging where applicable. Follow the directions provided for the specific product you are using.

Please review the full ingredient list before use, particularly if you have known allergies or ingredient sensitivities. If you are unsure about a specific ingredient, contact us before purchasing.

Available payment methods are shown securely at checkout and may include major cards and supported digital-wallet options.

Payments are processed through the secure payment providers connected to our online store. Ruwaidah Bodycare does not display customers’ full card details.

For hygiene reasons, we do not accept returns of bodycare or personal-care products after delivery.

Please contact us as soon as possible with your order details so we can review the issue and assist you.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has been prepared or dispatched.